GoGuard Maintenance

Peace of Mind at an Affordable Price

Custom Support Packages & Significant Savings Compared to the OEM

Gear One’s GoGuard post-warranty IT hardware maintenance service is a leader in maintaining storage, servers, and networking equipment.

Extended warranties (Third Party Maintenance, TPM) to protect IT assets makes good business sense.  Optimizing your investments, and keeping them operational for as long as possible means you can realize cost savings throughout the lifecycle of your mission critical equipment.   Business Continuity is key in IT, and you need a partner who can keep your systems operational and running at peak performance.

Gear One Enterprise has designed a service, GoGuard Maintenance that makes it easy and affordable to ensure your equipment is properly maintained, and repaired if needed.  GoGuard Maintenance gives you 24/7 access to seasoned, certified engineers available when and even where you need them for support.  These engineers insure your systems are up and running at all times, and if something goes down respond immediately with a plan of action.

Gear One Enterprise is an OEM authorized reseller and our certified Technicians are knowledgeable about all of the equipment we sell and support. Gear One Enterprise has become the choice for many State/Local and Government Agencies because of its flexible terms and affordable pricing.

GoGuard Maintenance offers you:

  • Up to 70% savings on typical maintenance costs
  • Reduced capex spending on IT assets
  • Immediate trouble ticket ownership and resolution
  • Migration and transition paths to new technology deployments
  • Flexible programs based on your individual requirements

 

Replacement Parts

With over 4 Million parts in on hand inventory we meet the needs of our customers. Gear One Enterprise only uses OEM original products in your hardware replacements.

Levels of Support

We intentionally include our Help Desk in every GoGuard service level, and can customize a program to cover your unique infrastructure and equipment.  We understand how challenging it is to have an outage or service disruption and have taken every step to ensure you get help quickly and your issue is resolved.

Flexible GoGuard Service Options and customized options include:

  • Seven days a week, 365 days a year, 4-hour response (24x7x4)
  • 5 days a week, 4-hour response onsite (9x5x4)
  • Next business day, onsite engineer option, or parts replacement only.

GoGuard services are available for HP, Dell, EMC, IBM, NetApp, Cisco and much more.  Several of Gear One Enterprise certified engineers have Masters Degrees in Computer Science, and more than 10 years of high level escalation technical support for our product solutions.  Working in a Help Desk environment requires specific skills, patience and a deep understanding of complex technology, and we only staff personnel capable of performing in that environment.

Gear One Enterprise staffs only Tier One engineers and technicians to make sure your issue is resolved quickly and completely.

Here is how we get you back on line as quickly as possible when you call into support:

  • When a service call is placed, we will ask you to participate in a brief, phone-based troubleshooting call to identify the root cause of the issue.
  • The purpose of this call is to reduce your overall system downtime by attempting to resolve your issue via the quickest method first, and if necessary, use the information obtained to dispatch an engineer onsite by the time frame agreed upon in your contract.
  • This is an efficient means for Gear One Enterprise to streamline this process and get your system up and running as quickly as possible.

We value your time too, and have designed GoGuard for the maximum support possible with the least amount of disruption to your business.

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Single Point of Contact

By offering a single point of contact, we take ownership of your issue and one person is tasked with ensuring your situation is resolved.  We view our customer relationships as partnerships, and if you are having a service issue – so are we.  We support our customers every step of the process in design, and implementation to maximize the uptime of your infrastructure.

Recognize true savings and Cost Reductions

Gear One Enterprise GoGuard saves you money –  as much as 70% according to Industry statistics compared to manufacturer’s warranty.  Gear One Enterprise works with you to limit capital equipment expenses by increasing the EOL (End-of-Life) of IT equipment and reducing system downtime.

Flexibility

We are flexible and nimble enough to offer you customized services that give you control over your maintenance programs.  Let us analyze your current situation and develop a plan to maintain your mission critical equipment, give you peace of mind – and save you money at the same time. We don’t ever sacrifice quality to get a job completed.

Faster Resolution

Using GoGuard Maintenance gives you the fastest resolution possible, one call and we are on it no matter how complex or difficult the challenge is.  We are your fastest resolution for problems with your midrange systems, networking, and storage environments.